Dear HIGHLIGHT Shop,
I ordered an item on April 15th, 2023, but I haven't received the package yet.
Could you please provide me details about WHICH express service that you used and the TRACKING NUMBER of the package?
Or do you know where the item is currently at?
I'm afraid it might be held by customs or might be lost somewhere, or it could be sent back to the seller.
I'm willing to wait longer for it to arrive but I don't want the item to be sent back.
My phone and email are always reachable, so please contact me if you have any information.
Thank you very much & I'm looking forward to hearing from you soon.
Sincerely,
Do Ngoc Bao Tran.
COMMUNITY
The fan club kit that will be given to the fan club membership order has not been sent yet.
(*Exact shipping date is currently undecided.)
In the case of a fan club purchase order, it will be checked as delivery completed on the system due to the registration of the fan club number.
We will inform you of the actual delivery information later.
Thank you.